Shipping Policy for FaiZa’s Kitchen and Food Processing Company
Effective Date: July 7th, 2023.
At FaiZa’s Kitchen and Food Processing Company, we strive to provide a seamless and reliable shipping experience for our valued customers. This shipping policy outlines important details regarding shipping methods, delivery times, fees, and other relevant information. Please review the following terms and conditions carefully before placing an order.
- Order Processing Time:
- All orders will be processed within three business days upon receipt of payment and verification of order details.
- During peak seasons or promotional periods, order processing time may be slightly extended. We appreciate your patience during such times.
- Shipping Methods:
- We partner with reputable shipping carriers to ensure efficient and secure delivery of your orders.
- The available shipping methods will be displayed during the checkout process, and you can choose the option that best suits your needs.
- Shipping Destinations:
- We currently offer shipping services to addresses within The Gambia. FYI, we do ship internationally.
- If your location falls outside our shipping zone, please contact our customer support team, and we will explore alternative arrangements whenever possible.
- Estimated Delivery Times:
- The estimated delivery time will depend on your shipping destination and the selected shipping method.
- Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the progress of your shipment.
- While we strive to deliver your order within the estimated timeframe, please note that unforeseen circumstances or external factors may cause delays beyond our control. We appreciate your understanding in such situations.
- Shipping Fees:
- Shipping fees will vary based on the total weight, dimensions, and destination of your order.
- The applicable shipping charges will be calculated and displayed during the checkout process.
- Any additional customs duties, taxes, or fees imposed by the destination country will be the responsibility of the customer.
- Order Tracking:
- Once your order has been shipped, you can track its progress using the provided tracking number.
- Visit our website and navigate to the “Order Tracking” section or use the tracking link provided in the shipping confirmation email.
- Shipping Updates and Notifications:
- We will provide periodic updates regarding your shipment, including confirmation emails, tracking information, and any significant changes or delays that may occur.
- Please ensure that the email address provided during the order placement is accurate and regularly monitored to receive these updates.
- Order Modifications and Address Changes:
- To ensure timely delivery, please review your order details carefully before finalizing your purchase.
- If you need to modify your order or update the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, provided the order has not been shipped.
- Lost or Damaged Shipments:
- In the unfortunate event that your order is lost or arrives damaged, please contact our customer support team immediately.
- We will initiate an investigation with the shipping carrier and work towards a resolution. Please note that the resolution process may vary based on the carrier’s policies.
- Returns and Exchanges:
- For information on our returns and exchanges policy, please refer to our separate Returns Policy document.
- Contact Information:
- If you have any questions, concerns, or require further assistance regarding our shipping policy, please reach out to our customer support team at CONTACT US.
FaiZa’s Kitchen and Food Processing Company reserves the right to update or modify this shipping policy at any time without prior notice. It is your responsibility to review the policy periodically to stay informed of any changes.
Thank you for choosing FaiZa’s Kitchen and Food Processing Company. We appreciate your trust in our products and services.